Privacy

1. Information you provide to us

When you create an account we collect your name, email address, phone number, and preferred language. Consumers add service addresses, ZIP codes, and the details of each cleaning request — property type, size, frequency, and scheduling preferences.

Cleaning providers and professionals add a public profile, business details, service areas, availability, and any verification documents. Companies that post work add company details and the gigs or positions they publish. We also collect the messages, quotes, offers, applications, ratings, and reviews you exchange through the Services, and anything you send us when you contact support.

2. Payment information

Payments are processed by our payment provider, Stripe. When you pay for a booking or receive a payout, your card and bank details are collected and stored by Stripe under its own terms — CleanerFlow does not store full card numbers.

We retain limited payment records — amounts, dates, status, and the related booking or gig — to operate the marketplace, handle refunds and disputes, and meet our legal and tax obligations.

3. Information we collect automatically

When you use the Services we collect device and usage data such as IP address, browser type, pages viewed, links clicked, and approximate location derived from your IP address or the ZIP code you enter. We use cookies and similar technologies to keep you signed in, remember your language preference, secure the Services, and understand how they are used.

4. How we use your information

We use your information to operate and improve the marketplace, including to:

• create and manage your account, and authenticate you;
• match consumers with providers and cleaning professionals with companies;
• generate quotes, bookings, gigs, and applications, and arrange scheduling;
• process payments, payouts, refunds, and platform fees through Stripe;
• operate ratings, reviews, and reputation features;
• verify identity and run background checks where they apply;
• communicate with you about your activity, support requests, and important changes;
• protect the safety and integrity of the marketplace and prevent fraud and abuse;
• comply with our legal, tax, and regulatory obligations.

5. How we share information

We share information only as needed to operate the marketplace:

• Between users — when you submit a request, send an offer, post a gig, or apply to one, the relevant details and your profile information are shared with the other party so the work can be arranged. A street address is revealed only to the provider or professional who is actually engaged.
• Service providers — we share information with vendors that help us run the Services, including our payment processor (Stripe), hosting and infrastructure, email and messaging, and analytics providers, who may process it only on our instructions.
• Verification partners — where identity verification or background checks apply, we share the information needed with the screening provider that performs them.
• Legal and safety — we may disclose information to comply with the law, enforce our Terms, respond to lawful requests, or protect the rights, property, and safety of users and the public.
• Business transfers — if CleanerFlow is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

6. Cookies and similar technologies

We use strictly necessary cookies to operate the Services — sign-in sessions, security, and your language preference — and limited analytics to understand and improve them. You can control cookies through your browser settings; disabling necessary cookies may prevent parts of the Services from working.

7. Data retention

We keep your information for as long as your account is active and as needed to provide the Services. We retain transaction, tax, and dispute records for the period required by law. When information is no longer needed, we delete or anonymize it.

8. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. You can update most account information directly in your profile, or contact us to make a request, and we will not discriminate against you for exercising these rights.

Residents of California and other US states with privacy laws have additional rights, including the right to know what information we collect and the right to opt out of any sale or sharing of personal information. CleanerFlow does not sell your personal information.

9. Security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and a least-privilege data model. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Children's privacy

The Services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

11. International users

CleanerFlow operates in the United States and the Services are intended for users there. If you access the Services from outside the United States, you understand that your information will be processed in the United States.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes we will update the date above and, where appropriate, notify you. Continued use of the Services after an update means you accept the revised policy.

13. Contact us

If you have questions about this Privacy Policy or about your information, reach us through the address listed on our Contact page.