Help & FAQ
Quick answers to the things people ask before signing up. Need more? Contact us.
How do offers work?
When you submit a request, verified cleaners in your area send you offers within a few hours. You compare them on price, rating, and message, then pick one. No commitment until you accept.
When am I charged?
We authorize your card when you accept an offer and charge the day of service. If you cancel more than 24 hours before, you're refunded in full.
What if the cleaning isn't good?
Message us within 24 hours and we'll work with the cleaner to make it right — or you can rebook with someone else at no extra cost. Trust is our top priority.
Are cleaners background-checked?
Every cleaner on CleanerFlow Marketplace passes ID verification. Cleaners with the 'background-checked' badge have also completed a third-party criminal background check.
Can I tip my cleaner?
Yes. After each completed booking you can leave 10, 15, or 20% — or a custom amount. 100% of the tip goes to the cleaner.
How do I cancel a booking?
Open the booking and tap Cancel. Free up to 24 hours before. Closer than that may carry a small fee depending on the cleaner's policy.